Shipping policy

At Moonlight Empire, we are dedicated to ensuring that your candle orders are delivered to you promptly and in perfect condition. Below is our comprehensive shipping policy for customers across the United States.

Shipping Locations

We currently ship to addresses within all U.S. states, including Alaska and Hawaii. At this time, we do not offer international shipping.

Processing Time

All orders are processed within 3-5 business days. Please note that orders are not shipped or delivered on weekends or holidays. In the event of a high volume of orders, processing times may be extended by a few days. If there is a significant delay, we will contact you via email or phone.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:

  • Standard Shipping (3-5 business days)
  • Expedited Shipping (2-3 business days)

Please be aware that delivery delays can occasionally occur due to factors outside of our control (e.g., inclement weather, carrier delays).

Shipment Confirmation and Order Tracking

You will receive a shipment confirmation email once your order has shipped, which will include a tracking number. This tracking number will be active within 24 hours, allowing you to monitor your shipment's progress.

Damages

Moonlight Empire takes great care in packaging our candles to ensure they arrive safely. However, if your order arrives damaged, we are here to help. Please follow these steps:

  1. Photo Proof: Take a clear photo of the damaged candle and its packaging.
  2. Contact Us: Email the photo along with your order number to us.
  3. Replacement: Once we receive your photo, we will send a replacement candle at no extra cost.

Shipping Address Accuracy

Please ensure that your shipping address is correct at the time of order. We cannot be responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error in your shipping address, please contact us immediately.

Order Changes and Cancellations

Please note that once an order has been placed, it cannot be changed or canceled. We apologize for any inconvenience this may cause and appreciate your understanding.

Contact Us

If you have any questions or concerns regarding our shipping policy, please do not hesitate to reach out. Our friendly customer service team is here to assist you.